CLGW's Customer Service Department prides itself in providing friendly and timely customer service. Customer Service Representatives answer customer questions, take payments, answer and transfer phone calls, process work orders, complete final bills, connect electric and work closely with the Delta Area Economic Opportunity Commission, an organization that assists customers with their utility bills. Service Men work in the field and connect services, disconnect services, and obtain meter readings. The Service Men also respond to gas leak calls. Feel free to contact CLGW's Customer Service Department for all your utility needs and questions.
Location: 303 South Anthony Street
Hours: Lobby hours are from 8:00 am to 5:00 pm Monday through Friday.
CLGW’s drive-thru window is opened Monday through Friday from 7:00 am to 6:00 pm.
All new residential customers must apply for utility services through our text line at 573-246-0858 or at the CLGW business office during regular business hours; 8:00 am to 4:00 pm Monday through Friday.
All customers who apply for services must present the following information:
Deposits are based on credit check and previous 12-months usage of address you are connecting.
The minimum deposit will be is $200.
In the event you choose to transfer your CLGW utility services to another location within the CLGW service area, you will need to text us at 573-246-0858 or visit the CLGW business office.
All customers who are transferring services must present the following information:
All outstanding utility charges must be paid in full when services are transferred. Any remaining utility charges will be transferred to the new location. Your current deposit will be transferred to your new location.
In the event you choose to move outside of the CLGW service area and need to disconnect your services, you will need to text us at 573-246-0858 or visit the CLGW business office.
All customers who are disconnecting services must present the following information:
Your deposit will be applied to your final bill.
All new commercial customers must apply for utility services through our text line at 573-246-0858 or at the CLGW business office during regular business hours; 8:00 am to 4:00 pm Monday through Friday.
The individual that applies for service must be a representative for the business and present the following information:
The deposit is determined by the Customer Service Department. A commercial deposit is based on two times the highest bill of the previous business at this location or of a similar business. The following is taken into consideration when determining a commercial deposit amount: type of business, size of building; number of days of operation, and type of equipment used. A security bond may be accepted in lieu of a cash deposit.
In the event your business chooses to transfer your CLGW utility services to another location within the CLGW service area, you will need to text us at 573-246-0858 or visit the CLGW business office.
All commercial customers who are transferring services must present the following information:
All outstanding utility charges must be paid in full when services are transferred. Any remaining utility charges will be transferred to the new location. If an additional deposit is required, it must be paid prior to the connection of services.
In the event your business chooses to move outside of the CLGW service area and needs to disconnect your services, you will need to text us at 573-246-0858 or visit the CLGW business office.
All commercial customers who are disconnecting services must present the following information:
Your deposit will be applied to your final bill.
Deposit for out buildings metered separately from residence: Out buildings may include shed, garage, airplane hanger, greenhouse, etc.
The deposit will be an additional deposit on customer’s electric service.
A deposit for an out building for commercial usage will be based on two times the highest billing. If no history is available the deposit will be $25.00 for storage only, or $100.00 if air conditioned or heated. This account will be set up as a separate account and location.
CONNECT SERVICE CHARGE
A $30.00 service charge is required for all new connects and/or transferring of services.
SERVICE CHARGES FOR NON-PAYMENT CUSTOMERS
If a customer is disconnected for non-payment, the reconnect service charge during business hours will be:
RETURNED CHECK SERVICE CHARGE
There is a $25.00 returned check fee for all returned checks.
There is a returned Xpress Bill Pay fee of $35.00.
There is a $3.00 reprint fee for any items that need to be reprinted.
PILOT LIGHT SERVICE CHARGE
There is a $30.00 service charge to light a pilot and this charge includes up to three gas heating appliances.
Additional appliances will be charged at an additional $10.00 each.
There is a $30.00 service charge to turn off a pilot light.
Because of seasonal changes, when a gas meter has been turned off for the summer, a $45.00 service charge will be charged for turning the gas back on and lighting the pilot light.
TEMPORARY ELECTRIC SERVICE
There is a $50.00 service charge for a temporary electric service on a pole for construction purposes.
There is a $30.00 service charge when the temporary service for construction is removed and the connection is made to the home.
Three-quarter inch Tap = $315.00
One inch Tap = $500.00
Sewer Tap = $200
If we do not receive a ½ days notice to cancel a sewer tap, a $75.00 service charge will be required.
NEW GAS SERVICE
Residential customers: The first 75 feet = $125.00; After 75 feet the charge will be $1.00 per foot.
Commercial and industrial customers: Minimum $300.00. Total cost to be quoted.
If you elect to have a security light on your property, you will need to visit the CLGW business office.
To install a pole for a security light, a one time service charge of $125.00 is required. To install a security light on an existing pole, a one time service charge of $75.00 is required.
CLGW owns and maintains all security lights unless damaged due to vandalism. The customer is billed a monthly rental fee for each security light. Please contact our Customer Service Department for the various monthly rental fees.
For your convenience, there are multiple ways you can pay your utility bill at CLGW.
CLGW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone.
ONLINE BILL PAYMENT
Our online bill payment option saves you time and gives you more flexibility in how and when you pay your utility bill. If you have an internet connection and an email address, you can pay or simply view your bill online. It’s fast, it’s easy, and it’s safe! Go to www.xpressbillpay.com. Select “New to Xpress Bill Pay” and complete the short registration form including email address and password. After you login, click on “Add New eBills” and follow the instructions to add your bill. Once your bill is added to your account, you can view or pay your bill online at anytime.
Consider having your monthly utility payment automatically withdrawn directly from your bank account! You will save time every month by paying your utility bill automatically from your checking account. CLGW does all of the work for you. You will continue to receive a paper copy of your bill for your review before your payment is taken out of your account on your due date. Just drop off a voided check at the CLGW Business Office and sign an authorization form and start paying this simple and convenient way!
City Light Gas and Water
PO Box 40
Kennett, MO 63857
CLGW has a drop box located in the lane next to the drive-thru as well as in the drive-thru lane. This secure and convenient option allows our customers to pay their utility bill 24 hours a day, 365 days a year, weekends and holidays! The payments are processed each business day.
CLGW’s drive-thru window is opened Monday through Friday from 8:00 am to 5:00 pm.
Location: 303 South Anthony Street
Hours: Lobby hours are from 8:00 am to 4:00 pm Monday through Friday.
CLGW works very hard to accommodate our customers' schedules. In most cases we are able to provide same day appointments.
When connecting water and gas the customer must be present.
Customers are not required to be present at service disconnects unless the hook-ups are in a fenced area or on a porch that requires the customer to provide access to the CLGW personnel.
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