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Our Mission is to Provide the

Best Possible Service at the Lowest Possible Price.

Our Mission is to Provide the Best Possible Service at the Lowest Possible Price.

Lights On, Crime Off. Report street light outages.
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Fiber to the Home

Customer Service

Connecting Residential Utility ServicesTransferring Residential Utility ServicesDisconnecting Residential Utility Services
Connecting Commercial Utility ServicesTransferring Commercial Utility ServicesDisconnecting Commercial Utility Services
OutbuildingsService ChargesRadio-Read DevicesPayment OptionsCustomer Contact Info Update

We're Here to Serve

CLGW's Customer Service Department prides itself in providing friendly and timely customer service. Customer Service Representatives answer customer questions, take payments, answer and transfer phone calls, process work orders, complete final bills, and work closely with the Delta Area Economic Opportunity Commission, an organization that assists customers with their utility bills. Service Men work in the field and connect services, disconnect services, and obtain meter readings. The Service Men also respond to gas leak calls. Feel free to contact CLGW's Customer Service Department for all your utility needs and questions.

BUSINESS OFFICE:

Location: 303 South Anthony Street
Hours: Lobby hours are from 8:00 am to 4:00 pm Monday through Friday.
Phone: 573-888-5366

DRIVE-THRU WINDOW:

CLGW’s drive-thru window is opened Monday through Friday from 8:00 am to 5:00 pm.


Connecting Residential Utility Services

All new residential customers must apply for utility services at the CLGW business office during regular business hours; 8:00 am to 4:00 pm Monday through Friday.

All customers who apply for services must present the following information:

Any previous, past due bill must be paid in full before services are connected.


Transferring Residential Utility Services

In the event you choose to transfer your CLGW utility services to another location within the CLGW service area, you will need to visit the CLGW business office.

All customers who are transferring services must present the following information:

All outstanding utility charges must be paid in full when services are transferred. Any remaining utility charges will be transferred to the new location. Your current deposit will be transferred to your new location.


Disconnecting Residential Utility Services

In the event you choose to move outside of the CLGW service area and need to disconnect your services, you will need to visit the CLGW business office.

All customers who are disconnecting services must present the following information:

Your deposit will be applied to your final bill.


Connecting Commercial Utility Services

All new commercial customers must apply for utility services at the CLGW business office during regular business hours; 8:00 am to 4:00 pm Monday through Friday.

The individual that applies for service must be a representative for the business and present the following information:

The deposit is determined by the Customer Service Department. A commercial deposit is based on two times the highest bill of the previous business at this location or of a similar business. The following is taken into consideration when determining a commercial deposit amount: type of business, size of building; number of days of operation, and type of equipment used. A security bond may be accepted in lieu of a cash deposit.


Transferring Commercial Utility Services

In the event your business chooses to transfer your CLGW utility services to another location within the CLGW service area, you will need to visit the CLGW business office.

All commercial customers who are transferring services must present the following information:

All outstanding utility charges must be paid in full when services are transferred. Any remaining utility charges will be transferred to the new location. If an additional deposit is required, it must be paid prior to the connection of services.


Disconnecting Commercial Utility Services

In the event your business chooses to move outside of the CLGW service area and needs to disconnect your services, you will need to visit the CLGW business office.

All commercial customers who are disconnecting services must present the following information:

Your deposit will be applied to your final bill.


Outbuildings

Deposit for out buildings metered separately from residence: Out buildings may include shed, garage, airplane hanger, greenhouse, etc.

The deposit will be an additional deposit on customer’s electric service.

A deposit for an out building for commercial usage will be based on two times the highest billing. If no history is available the deposit will be $25.00 for storage only, or $100.00 if air conditioned or heated. This account will be set up as a separate account and location.


Service Charges

CONNECT SERVICE CHARGE

A $30.00 service charge is required for all new connects and/or transferring of services.

SERVICE CHARGES FOR NON-PAYMENT CUSTOMERS

If a customer is disconnected for non-payment, the reconnect service charge during business hours will be:

If a customer is disconnected for non-payment, the reconnect service charge after business hours will be:

RETURNED CHECK SERVICE CHARGE

There is a $25.00 returned check fee for all returned checks.
There is a returned Xpress Bill Pay fee of $35.00.

PILOT LIGHT SERVICE CHARGE

There is a $30.00 service charge to light a pilot and this charge includes up to three gas heating appliances.

Additional appliances will be charged at an additional $10.00 each.

There is a $30.00 service charge to turn off a pilot light.

Because of seasonal changes, when a gas meter has been turned off for the summer, a $45.00 service charge will be charged for turning the gas back on and lighting the pilot light.

TEMPORARY ELECTRIC SERVICE

There is a $50.00 service charge for a temporary electric service on a pole for construction purposes.

There is a $30.00 service charge when the temporary service for construction is removed and the connection is made to the home.

WATER TAP

Three-quarter inch Tap = $315.00

One inch Tap = $500.00

SEWER TAP

Sewer Tap = $200

If we do not receive a ½ days notice to cancel a sewer tap, a $75.00 service charge will be required.

NEW GAS SERVICE

Inside city limits for residential customers: The first 75 feet = $125.00; After 75 feet the charge will be $1.00 per foot.

Inside city limits for commercial and industrial customers: Minimum $325.00. Total cost to be quoted.

Outside city limits for both residential and commercial customers: customer is responsible for the full cost to install the gas line extension and service lines.

SECURITY LIGHTS

If you elect to have a security light on your property, you will need to visit the CLGW business office.

To install a pole for a security light, a one time service charge of $125.00 is required. To install a security light on an existing pole, a one time service charge of $75.00 is required.

CLGW owns and maintains all security lights unless damaged due to vandalism. The customer is billed a monthly rental fee for each security light. Please contact our Customer Service Department for the various monthly rental fees.


Radio-Read Devices

A radio-read device will be required on any meter located in a locked, fenced-in area or on a porch that requires the customer to provide access to CLGW personnel.

The charge for radio-read devices is $2.00 per month per device installed.


Payment Options

For your convenience, there are multiple ways you can pay your utility bill at CLGW.

CREDIT/DEBIT CARDS

CLGW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone.

ONLINE BILL PAYMENT

Our online bill payment option saves you time and gives you more flexibility in how and when you pay your utility bill. If you have an internet connection and an email address, you can pay or simply view your bill online. It’s fast, it’s easy, and it’s safe! Go to www.xpressbillpay.com. Select “New to Xpress Bill Pay” and complete the short registration form including email address and password. After you login, click on “Add New eBills” and follow the instructions to add your bill. Once your bill is added to your account, you can view or pay your bill online at anytime.

ACH

Consider having your monthly utility payment automatically withdrawn directly from your bank account! You will save time every month by paying your utility bill automatically from your checking account. CLGW does all of the work for you. You will continue to receive a paper copy of your bill for your review before your payment is taken out of your account on your due date. Just drop off a voided check at the CLGW Business Office and sign an authorization form and start paying this simple and convenient way!

MAIL

City Light Gas and Water
PO Box 40
Kennett, MO 63857

DROP BOX

CLGW has a drop box located next to our drive-thru window. This secure and convenient option allows our customers to pay their utility bill 24 hours a day, 365 days a year, weekends and holidays! The payments are processed each business day.

DRIVE-THRU WINDOW

CLGW’s drive-thru window is opened Monday through Friday from 8:00 am to 5:00 pm.

BUSINESS OFFICE

Location: 303 South Anthony Street
Hours: Lobby hours are from 8:00 am to 4:00 pm Monday through Friday.

Appointment Schedules

CLGW works very hard to accommodate our customers' schedules. In most cases we are able to provide same day appointments.

When connecting water and gas the customer must be present. If the electric hook-up is in a fenced area or on a porch that requires the customer to provide access the customer must be present for electric connection.

Customers are not required to be present at service disconnects unless the hook-ups are in a fenced area or on a porch that requires the customer to provide access to the CLGW personnel.



Update Your Customer Contact Information

Have you changed phone numbers, email, or more? Simply fill out this form and we'll update our records.


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