Beginning with utility statements received after January 1, 2017, you will notice an adjustment to the current rates for the various utilities provided by City Light Gas & Water (CLGW).
This adjustment will enable CLGW to continue to provide you with the utility services you need to keep your family happy, healthy, and safe; while also enabling us to provide CLGW employees with the required tools and equipment needed to ensure they are able to maintain a safe working environment and return home to their families each evening.
As some of you may be aware, we have systems in service that are over 100-years-old and are still operational. These systems are in need of maintenance and/or replacement that may seem expensive, but the cost is still less than the potential outcomes that could result if the issues are not remedied. We are also having to make mandatory upgrades to our wastewater treatment system.
In order to ensure that the systems and employees continue to operate safely and efficiently, following this adjustment, rates will be reassessed on an annual basis. As always, CLGW's mission is to provide the best possible service at the lowest possible price.
For your benefit, we have developed a simple Rate Adjustment Calculator, below, to better give you an idea of how your bill will be affected. Simply input your usage numbers from your current bill to see the estimated adjustments.
Click the link below to review the Unclaimed Property Report.
Fire Hydrant Inspection & Maintenance
April 1 - Aug. 30
The City of Kennett will begin its annual fire hydrant inspection, maintenance and flushing program on April 1st and will continue through August 30th. Inspection, maintenance and testing hours will be Monday–Thursday 8am to 4:30pm. There will be no work performed Friday’s or weekends. All fire hydrants will be inspected within the City of Kennett. Due to the complexity of this project and the size of our water system itis very difficult to determine which day testing will be conducted in a specific area.
The inspection, maintenance and flushing of fire hydrants is required by the Missouri Department of Natural Resources and the Insurance Service Office (ISO). Water quality & safety is our primary reason for the flushing program. Flushing hydrants will also meet ISO requirements to help lower fire insurance costs. Hydrant flushing provides your local fire department the knowledge base needed for general water volumes available, firefighting operations and whether there are any major flow changes. Hydrant maintenance is critical to fire suppression and the protection of life and property.
How may this process affect you?
You may notice a drop in water pressure during testing and the water may also become slightly discolored after testing. If you experience discolored water, you may wish to run water from one or more faucets for a couple of minutes until the water is clear again and you may wish to do so prior to cooking, bathing or washing laundry. The discolored water is nonhazardous but can stain clothing. If your water does not clear within 24 hours, please contact City Light Gas & Water, 573-888-5366. You can also visit our Water Treatment page for additional information on discolored water.
The Kennett Board of Public Works would like to thank you for your cooperation, understanding, and patience with us during this operation, as we are working to maintain the level of water quality & fire safety that you deserve and expect.
If you have any additional questions please feel free to contact City Light Gas & Water at 573-888-5366.
Scammers Target Utility Customers
Scams targeting utility customers are on the rise, according to reports across the nation. Municipal utility customers in Missouri are included among those getting recent fraudulent calls from scammers threatening power shutoffs, demanding immediate payments, or requesting personal information.
CLGW cautions customers that they should never give personal or financial information to an unsolicited caller. CLGW will never demand immediate payment over the phone.
Signs that you are dealing with a scammer
Utility companies, consumer protection agencies, and the Federal Trade Commission regularly receive complaints from consumers about utility bill scams. Here are some signs to beware of when dealing with an unknown caller:
If you think a fake utility bill collector or any other scammer has contacted you, report the contact:
Starting May 1, 2014 CLGW will offer Levelized Billing to its customers. We will use your past 12 months usage to calculate your monthly payment and add 5% to help cover the possibility of higher bills due to extreme weather. Customers will be required to "true up" at the end of each year, which means we will write you a check for any overpayments or bill for underpayment. In order to qualify for equal pay, customers must meet the following requirements:
• Must be a customer for a year at the same location.
• Not more than two payments past the due date in the last 12 months
• No returned checks in the last 12 months
• No non-pay disconnect in the last 12 months
• Must set up auto-payment via ACH, Debit or Credit Cards
If you have any questions, call our office at 573-888-5366.
CLGW now accepts Visa, MasterCard and Discover Credit and Debit cards. You can pay with a check or credit/debit card online, in the office, at the drive thru and over the phone.
Several customers have reported receiving water line insurance offers. We want all our customers to know that this is not associated with CLGW. Please discuss this offer with your insurance agent.
Signup for ACH payments or paperless billing in the CLGW office for a chance to win a $50 utility bill credit. One winner will be drawn each month.
CLGW will send out text alerts from the DDD sponsored by First National Bank. To sign-up to receive them click here.